Can I upcycle or reuse my candle container?
Yes, absolutely! We certainly hope that you do! Check out some ways to repurpose your empty candle container: Upcycled Style. Also visit us on Instagram and be sure to share your upcycle ideas @humbleheart.
How do I clean wax out of my container?
Follow our simple instructions on cleaning the leftover wax and wick out of your darling container: Upcycle Fun.
How strong is the fragrance?
Humble Heart Candles are especially crafted to give a knockout scent “throw”. In our journey to creating natural clean burning candles, we discovered that using natural Coconut Wax in our custom blend helps create a clean burning candle with a much stronger scent than soy wax candles.
Why do we use Coconut Wax instead of Paraffin or Soy Wax?
When we started Humble Heart, creating a natural clean burning candle was our first priority, so we knew that the toxic carcinogenic Paraffin wax, that many candle manufactures use, was simply not an option. After a ton of hands on research with different natural waxes, we discovered that Coconut Wax, although a more pricey option, is the finest quality of wax on the market. Discover more about our Coconut Wax: Pure Ingredients
What exactly is Coconut Wax?
Our coconut wax is primarily made from hydrogenated and refined coconut oil. Using Natural Coconut Wax gives our candles a beautiful clean consistency and the perfect base to embody our unique fragrances. Discover more about our Coconut Wax: Pure Ingredients
Why does the candle color vary slightly from one to another?
Keeping with our vision of creating a natural clean burning candle, we decided against adding potentially harmful dyes, and we opted for letting the beautiful creamy Natural Coconut Wax be the star. Since we aren’t covering up the natural colors of the wax and fragrance oil, it is expected for there to be slight variations in the creamy white color.
Paraffin Free, Phthalate Free, Paraben Free. Why?
Paraffin Wax is made from petrochemicals and contains toxic carcinogens. While studies show Phthalates, which are used in the manufacturing of many different products, are something we are exposed to regularly, our research showed that making candles that are free from phthalates is the healthier option. Learn more about our ingredients: Pure Ingredients
How do I keep the candle from smoking?
With our Cotton Wicks, Natural Coconut Wax, and Pure Ingredients our candles are clean burning. Just keep the wick trimmed to ¼ inch in order to prevent smoke.
How long do the candles burn?
Our Natural Coconut Wax burns at a slower rate than both soy and paraffin waxes which means you get to enjoy your candle longer. The burn times vary by collection and size, so each are listed in the product description. Keeping the wicks trimmed to ¼ inch help the candle burn evenly and at a slower rate.
How can I burn candles safely?
Safety is the utmost importance when burning candles in your home, so please take a moment to read our Product Safety page.
I have a large open living space. Do I need more than one candle?
With each home and space being unique, it is hard to speculate. In a large open living space with high ceilings some Humble Heart Fans may prefer the stronger scent “throw” 2-3 candles provides, while other Humble Heart Fans may enjoy a more subtle scent “throw” of a single candle. A larger space always means the scent has more room to travel.
SHOPPING & ORDERS FAQ
Will I pay sales tax?
Orders shipping to addresses in Colorado are subject to Colorado state sales tax.
Is my credit card information secure online?
Yes, we use a secured website and payment system.
When will I receive my order?
Orders take 1-2 business days to process and ship via Priority Mail. Once you order leaves our candle studio, it should arrive in 2-5 business days. Review our Shipping Info for complete details.
What is my tracking number?
We will send you a confirmation email with your order tracking number. You can also access it through your Humble Heart Account.
Can I make changes to my order?
Orders often ship out within 1-2 business days. Please Contact Us as soon as possible and we will make every effort to accommodate your request..
What is your return policy?
At Humble Heart, we strive to provide an excellent product and shopping experience. If you have any questions regarding returns, please review our Return Policy.